This policy explains when Magnet Leads subscriptions can be cancelled or refunded, how to ask, and how long it takes. It forms part of our Terms & Conditions.
Summary
- The free plan costs nothing and needs no card.
- Paid plans are subscriptions you can cancel at any time; you keep access until the end of the period you've paid for.
- New subscriptions: a full refund of your first payment if you ask within 7 days of it.
- Renewal payments are non-refundable, except for billing errors.
- Approved refunds are processed within 7 business days to your original payment method.
1. Cancelling a subscription
- Cancel any time from Settings → Plan & billing in the app, or by writing to us at our contact form.
- Cancellation takes effect at the end of the current billing period. You keep your paid plan until then, you are not charged again, and your account then moves to the free plan.
- You can resume a cancelled subscription before the period ends, and nothing changes.
- Cancelling never deletes your workspace — your contacts, deals and other data stay where they are.
- If you are on a free trial, cancel before it ends and you will not be charged at all.
2. Is it refundable?
- First payment on a new subscription: if Magnet Leads isn't right for you, ask within 7 days of your first payment for a full refund. This applies once per customer.
- Renewals (monthly or yearly) are non-refundable once charged. Cancel before your renewal date to avoid the next charge — for Indian cards you also receive a pre-debit notification at least 24 hours before each renewal.
- Partial periods: cancelling part-way through a period does not produce a partial refund; you keep access until the period ends.
- Plan changes: when you upgrade or downgrade, the price difference is prorated. Credit for unused time on your old plan is applied to your future invoices rather than refunded.
3. When we always refund
Whatever the timing, we refund in full:
- duplicate or accidental double charges;
- charges made after you had cancelled;
- charges for a plan you did not choose, caused by a billing error on our side; and
- periods in which the paid Service was unavailable to you because of a fault on our side for an extended time.
4. How to ask for a refund
Write to our contact form from the email address on your account, with:
- your user ID or account email;
- the invoice number or the date and amount of the charge; and
- the reason for the request.
We reply within 2 business days to confirm whether the refund is approved.
5. How long it takes
- Approved refunds are issued within 7 business days, to the payment method you paid with. We cannot refund to a different card or account.
- Your bank or card issuer may then take a further 5–10 business days to show it on your statement.
- You receive a confirmation by email when the refund is issued.
6. Delivery
Magnet Leads is a digital service; nothing is shipped. Paid features are available on your account as soon as payment succeeds. See our Shipping & Delivery Policy.
7. Contact
- Magnet Leads (sole proprietorship)
- Support hours: Monday to Friday, 10:00–18:00 IST
- Contact form: /contact
Not satisfied with how a request was handled? Our grievance officer at Magnet Leads will review it:
- Designation: Grievance Officer
Last updated 24 October 2026. Questions about this policy? Contact us.