These Terms & Conditions ("Terms") are an agreement between you and Magnet Leads ("we", "us", "our"), which operates Magnet Leads (the "Service"). By creating an account, starting a subscription or otherwise using the Service, you agree to these Terms. If you are using the Service for a business, you confirm you are authorised to accept them on its behalf.
1. The Service
Magnet Leads is a software-as-a-service product for finding business leads and managing them in a CRM. It includes lead search ("Lead Hunter" and "Custom search"), contacts, companies, deals, tasks, project boards and an inbox that connects to your own Gmail and WhatsApp accounts. The Service is delivered online; nothing is shipped physically.
2. Eligibility and accounts
- You must be at least 18 years old and able to enter into a binding contract under Indian law.
- You are responsible for the accuracy of your account details, for keeping your password confidential and for all activity under your account.
- Tell us straight away at our contact form if you suspect unauthorised use of your account.
3. Plans, prices and payment
- A free plan is available with a daily allowance of lead searches. Paid plans, their prices and their search allowances are shown on our Pricing page and on your Plan & billing screen before you pay.
- Paid plans are subscriptions billed in advance, monthly or yearly, and renew automatically at the end of each billing period at the then-current price until you cancel.
- Prices are shown in the currency displayed on the Pricing page. Applicable taxes, including GST where we are required to charge it, are as stated there or on your invoice.
- Payments are processed by Stripe, our payment processor. We never see or store your full card details. By subscribing you authorise us, through Stripe, to charge your payment method for each renewal.
- For cards issued in India, recurring charges follow the Reserve Bank of India's e-mandate rules: you register the mandate with additional authentication when you subscribe, you receive a pre-debit notification at least 24 hours before each renewal charge, and charges above the RBI threshold may need you to authenticate again.
- If a payment fails we may retry it and will tell you; your paid features stay on while it is retried, and if it still cannot be collected your account moves to the free plan.
- We may change prices for future billing periods. We will tell you in advance, and a change will not affect a period you have already paid for.
4. Free trials
Where a plan offers a free trial, its length is shown before you start. You will not be charged until the trial ends, and you can cancel at any time before then at no cost. When the trial ends the subscription continues at the plan's price unless you have cancelled.
5. Changing plans and cancelling
- You can upgrade, downgrade or switch between monthly and yearly billing at any time from Settings → Plan & billing. The price difference is prorated automatically.
- You can cancel at any time from Settings → Plan & billing. Cancellation takes effect at the end of the current billing period; you keep your paid plan until then and are not charged again.
- Refunds are governed by our Refund & Cancellation Policy.
6. Search allowances and fair use
Each plan includes a number of lead searches per day or per billing period, as shown on the Pricing page. A search counts once, when it starts; paging through its results is free, and searches that fail are not counted. Unused searches do not roll over. We may limit automated, abusive or excessive use that affects the Service for others.
7. Acceptable use
You agree not to:
- use the Service or any lead information to send spam or unsolicited bulk messages, or in breach of applicable law — including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, TRAI regulations on unsolicited commercial communication, and anti-spam and privacy laws of the countries you contact people in;
- use connected Gmail or WhatsApp accounts in breach of Google's or WhatsApp's terms;
- resell, scrape, bulk-export for resale or redistribute the lead data outside your own prospecting;
- attempt to break, overload, reverse-engineer or gain unauthorised access to the Service; or
- upload unlawful, infringing or malicious content.
We may suspend or terminate accounts that break these rules.
8. Lead data
Business listings in the Service come from open datasets and third-party providers. We work to keep them useful but do not guarantee that any listing is complete, accurate or current, or that a business will respond. You are responsible for how you contact businesses and for complying with the law when you do.
9. Your content and data
You own the content you add to your workspace — contacts, notes, files and messages. You give us permission to store and process it only to provide the Service to you. How we handle personal data is described in our Privacy Policy.
10. Third-party services
The Service connects to services run by others, such as Stripe, Google (Gmail and Google sign-in), WhatsApp and the AI providers whose keys you add. Your use of them is also subject to their terms. We are not responsible for their availability or conduct.
11. Intellectual property
The Service, its software, design and branding belong to Magnet Leads and its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your own business while your account is in good standing.
12. Availability and changes
We aim to keep the Service available and may improve, change or discontinue features. Planned maintenance may cause brief interruptions. If we discontinue a paid feature you rely on, we will tell you in advance.
13. Suspension and termination
You can stop using the Service and close your account at any time. We may suspend or terminate your account if you breach these Terms, fail to pay, or if required by law. On termination your right to use the Service ends; you may ask us to delete your data as described in the Privacy Policy.
14. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim implied warranties, including fitness for a particular purpose and non-infringement. We do not promise any business outcome from using the Service.
15. Limitation of liability
To the fullest extent permitted by law, Magnet Leads will not be liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim arose.
16. Indemnity
You agree to indemnify Magnet Leads against claims arising from your misuse of the Service, your content, or your breach of these Terms or of applicable law.
17. Governing law and disputes
These Terms are governed by the laws of India. We will first try to resolve any dispute informally — please contact us. Failing that, the competent courts in India shall have jurisdiction.
18. Changes to these Terms
We may update these Terms. We will post the new version here with a new effective date and, for material changes, tell you by email or in the app. Continuing to use the Service after a change takes effect means you accept it.
19. Contact and grievances
- Magnet Leads (sole proprietorship)
- Support hours: Monday to Friday, 10:00–18:00 IST
- Contact form: /contact
For complaints, write to our grievance officer:
- Designation: Grievance Officer
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Last updated 24 October 2026. Questions about this policy? Contact us.